He wanted to move his line: he became a victim of Vodafone customer representative

Learning that her tariff did not continue in the same way, M.A. created dozens of complaint records on the subject. However, Vodafone did not solve the problem and also canceled the line

“They admitted the mistake, they did not give me my right”

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M.A., who wants to carry the line belonging to his cousin, which he has been using for years, confirmed from Vodafone customer representative that his tariff will continue in the same way after this transaction. After the line passed over to M.A., Vodafone broke the commitment.

Confirming that her tariff will continue in the same way, M.A. created dozens of complaints about the issue, but still there was no response. Reaching Vodafone through his own efforts, the aggrieved person said, “The official I spoke to said that the customer representative gave me false information and that the necessary sanctions were applied. However, he also stated that my tariff could not continue in the same way. When I asked why, they said they couldn’t work this way. I could not get my right in any way. Since I do not want to have any more relations with an institution that does not value its customers, I stated that I would not continue with such an institution by risking all the withdrawal costs, and I decided to move my line to another operator. This time, they canceled my line directly due to missing documents.” made a statement.

Missing documents excuse

M.A., who moved her line from a different operator to Vodafone, learned that her line was canceled due to the excuse of missing documents. M.A.’s line was canceled by Vodafone due to missing files in the files sent to BTK.

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